Thank you for visiting OnePieceManhwa.com.
We aim to provide a high-quality fan experience through reviews, news, and merchandise related to your favorite manga and manhwa series.
Please read our Return and Refund Policy carefully before making any purchases or using our services.
1. Overview
Our Return Policy applies to both digital products (such as premium memberships, digital guides, or downloadable content) and physical merchandise (such as apparel, accessories, or collectibles) offered through OnePieceManhwa.com or our authorized platforms.
By purchasing from us, you agree to the terms outlined below.
2. Digital Products
All digital items, including but not limited to downloadable content, memberships, or e-guides, are non-refundable once delivered.
This is because digital products are instantly accessible and cannot be physically returned.
Refunds may only be granted in the following cases:
Duplicate or accidental payments.
Technical issues preventing access to purchased content that cannot be resolved by our support team.
If you encounter an issue, please contact our support team within 7 days of purchase at [email protected].
3. Physical Merchandise
If you purchase physical products (such as manga-themed clothing, prints, or collectibles), you may be eligible for a return or replacement under the following conditions:
Eligible Return Reasons:
The item arrived damaged or defective.
You received the wrong product or size.
The item was lost during shipping and confirmed undelivered.
Return Window:
You must submit a return or replacement request within 14 days of receiving your order.
Condition of Returned Items:
Items must be unused, unworn, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.
Return Process:
Contact our support team at [email protected] with your order number, photos of the item, and a brief explanation.
Once approved, you will receive return instructions and a shipping label (if applicable).
Refunds or replacements will be processed once the returned item is received and inspected.
4. Non-Returnable Items
We cannot accept returns or refunds for:
Digital or downloadable content.
Opened or used merchandise.
Limited-edition, clearance, or sale items.
Items damaged by misuse or improper handling.
5. Late or Missing Refunds
If your refund has not appeared after 7–10 business days, please:
Check your bank or payment account again.
Contact your credit card company (it may take additional time before a refund is officially posted).
If you’ve done all this and still haven’t received your refund, please reach out to us at [email protected].
6. Order Cancellations
You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
Once an order enters fulfillment or delivery, cancellations are no longer possible.
7. Damaged or Lost Packages
If your order arrives damaged or doesn’t arrive at all, please notify us within 14 days of the estimated delivery date.
We will investigate with our courier partners and, where applicable, issue a replacement or refund.
8. Contact Us
For all return, refund, or product-related inquiries, please contact our customer service team: